FAQs

Welcome to the Anchuang Home FAQ page. Here you’ll find answers to common questions about our products, orders, shipping, and policies. If you need further assistance, please contact our support team.

1. What payment methods do you accept?

We currently accept PayPal as our secure payment method. You can pay using your PayPal balance, linked bank account, or major credit/debit cards through PayPal.

We offer two ways to complete your purchase:
- Add items to your cart and proceed to checkout
- Use the “Buy Now” option for direct checkout

All transactions are securely processed, and we do not store your payment information.

2. Where do you ship?

We currently ship within the United States, including:
- Contiguous United States (48 mainland states)
- Alaska
- Hawaii

We do not ship to U.S. military bases (APO/FPO), U.S. territories, or remote areas where delivery is not available.

3. How much does shipping cost?

- Orders over $25 USD: Free standard shipping
- Orders under $25 USD: Flat shipping fee of $5 USD

Shipping costs are clearly displayed at checkout before payment.

4. How long does shipping take?

Orders are processed within 1–3 business days.
Estimated delivery time to the United States: 10–20 business days after shipment.

Please note: Delivery times are estimates only and may vary due to customs processing, carrier delays, weather, or other circumstances.

5. Do I need to pay taxes?

Customers are fully responsible for any applicable import duties, customs fees, and state or local sales taxes. 
Anchuang Home sells products tax-free, but all taxes and duties (if any) must be paid by the customer upon receipt of the package or at checkout where required.

6. What is your return and exchange policy?

We offer a 30-day return and exchange policy.
- Items must be unused, undamaged, and in original condition
- Return shipping costs are the responsibility of the customer
- Lightly damaged packaging will not affect your eligibility

If you receive a damaged or incorrect item, we will provide a full refund or free replacement.

7. How do I request a return or exchange?

To request a return or exchange:
1. Contact us at service@anchuanghome.com or +86 181-0846-1046
2. Provide your order number and reason for return
3. Follow the return instructions provided by our support team

Please do not send items back without first contacting us and receiving approval.

8. When will I receive my refund?

Once we receive and inspect your returned item:
- Refunds are processed within 5–7 business days
- The refund will be issued to your original payment method
- A confirmation email will be sent once completed

Note: Return shipping costs paid by the customer are non-refundable.

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package until delivery.

10. How can I contact customer support?

Email: service@anchuanghome.com
Phone: +86 166-2635-2897

Support Hours (China Standard Time):
- Monday – Friday: 9:00 AM – 6:00 PM
- Response Time: Within 24 hours on business days (Within 48 hours on weekends & holidays)

For more details, please review our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service.