FAQs

Welcome to the Anchuang Home FAQ page. Here you’ll find answers to common questions about our products, orders, shipping, and policies. If you need further assistance, please contact our support team.

1. What payment methods do you accept?

We currently accept PayPal as our secure payment method. You can pay using your PayPal balance, linked bank account, or major credit/debit cards through PayPal.

We offer two ways to complete your purchase:

  • Add items to your cart and proceed to checkout
  • Use the “Buy Now” option for direct checkout

All transactions are securely processed, and we do not store your payment information.

2. Where do you ship?

We currently ship within the United States, including:

  • Contiguous United States (48 mainland states)
  • Alaska
  • Hawaii

We do not ship to military bases, U.S. territories, or remote areas where delivery is not available.

3. How much does shipping cost?

  • Orders over $25 USD qualify for free standard shipping
  • Orders under $25 USD are charged a flat shipping fee of $5 USD

Shipping costs are clearly displayed at checkout before payment.

4. How long does shipping take?

Orders are processed within 1–2 business days (Eastern Time).

Estimated delivery times:

  • Mainland United States: 3–7 business days
  • Alaska & Hawaii: 5–10 business days

Please note that delivery times are estimates and may vary due to external factors such as weather or carrier delays.

5. Do I need to pay taxes?

All products are sold tax-free by Anchuang Home. However, state or local sales taxes may apply depending on your location and are the responsibility of the customer.

6. What is your return and exchange policy?

We offer a 30-day return and exchange policy.

  • Items must be unused and in good condition
  • Return shipping is free of charge
  • Lightly damaged packaging will not affect your eligibility

If your item is damaged or incorrect, we will provide a full refund or replacement.

7. How do I request a return or exchange?

To request a return or exchange:

  1. Contact us at service@anchuanghome.com
  2. Provide your order number and reason
  3. Follow the return instructions provided by our support team

Please do not send items back without contacting us first.

8. When will I receive my refund?

Once we receive and inspect your returned item:

  • Refunds are processed within 5–7 business days
  • The refund will be issued to your original payment method
  • A confirmation email will be sent once completed

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your shipment until delivery.

10. How can I contact customer support?

If you have any questions or need assistance, please contact us:

Email:service@anchuanghome.com
Phone: +1 424-347-2080

Support Hours (Eastern Time):

  • Monday – Friday: 9:00 AM – 6:00 PM
  • Response Time:
    • Business Days: Within 24 hours
    • Weekends & Holidays: Within 48 hours

For more details, please review our Shipping Policy, Refund Policy, and Payment Policy.